FAQ

Frequently Asked Questions

1. When will my order ship?

Typically, orders ship within 5-10 business days after the order is placed since all orders are handmade with care.

2. How can I track my order?

Once your order ships, you will receive an email with a tracking number. You can use this number to track your order here.

3. What is your return policy?

Unfortunately, we don't offer returns since every order is custom, handmade to order. For more information please visit our return policy.

4. Do you ship internationally?

Yes, we ship to most countries around the world. Free shipping worldwide.

5. What do I do if I receive a defective product?

If you receive a defective product, please contact our customer service team within 7 days of receiving the product.

6. How do I change or cancel my order?

All orders are final sale.

7. How can I contact customer service?

You can reach our customer service team by emailing shop369world@gmail.com